The textile industry saw a 45% decline in orders in Europe alone this year due to the Coronavirus. If your business was affected by the Global Pandemic, you may be considering going digital. Keeping that in mind, it's important that you get a clear overview of your customers’ needs and expectations and are able to grow your business despite not being able to meet buyers in-person. Learn more about how you can use CRM to grow your business.
If you checked any of the boxes for the above, chances are your organisation could benefit from having a CRM system.
CRM stands for Customer Relations Management Software**.**
You can think of CRM as a powerful tool that lets you build and improve business relationships with your customers. Today, CRM softwares have become a staple for businesses of all shapes and sizes because of their ability to collect customer interactions across various channels (think web, telephone, chatbots, email marketing, and even social media) and consolidating all of that data in one place.
This allows you, as a business manager to centralise, get organised and to leverage data to drive growth and profits.
The important thing to note here is that CRM, are no longer limited to marketers and sales teams, they have evolved to help businesses manage relationships between team members, vendors, partners and collaborators. Making CRM essential for growing your business in the digital age.
Improve Customer Service
Manage your contacts by building profiles of everyone you interact with. Find information on purchase records, previous interactions across different channels, easily and with a click of a button, and if you'd like you can set automations to display notifications across email and internal channels such as Slack or Microsoft Teams. CRM enables you to address internal pain points with less effort, time and resources, which allows you to focus on personalising customer experiences.
CRM lets you build, automate and analyse your sales funnel to increase sales productivity. It also equips you with a master view of of all your customer-facing voice, chat, social media, and email touch points. Giving you more time to close more deals by delivering the right message at the right time through a replicable, data-driven process.
Retain More Customers
How you’re able to retain your customers and avoid losing them (rate of attrition) are extremely important measures for your company’s success. Tools integrated with CRM systems such as sentiment analysis, customer service automation, customer support lets you track interactions and address pain points easily.
Gain Deeper Insights
With a CRM system you can uncover useful insights that you can leverage for your business. CRMs not only allow your sales, financial and marketing data to flow but also offer powerful visualisations that ultimately lead to better customer retention, acquisition and overall data management.
Core benefits of having a CRM system include better workflow, frictionless communication between team members and more importantly task automation. Plus, dashboards help you gain more insights and ultimately lead to optimization of your business processes.
Freshsales is a CRM software by Freshworks. With a highly intuitive user interface(UI) and features including:
Freshsales gives you everything you need to manage and scale sales without having to juggle multiple tools.
Sign up for their 21 day trial today here